P-EBT Parent Portal Now Available

The Louisiana Department of Children and Family Services has a Parent Portal that allows you to view and receive information about your student’s P-EBT benefits. You will need to create a CAFE account and link your student's P-EBT case to your CAFE account. We encourage you to do this to verify the information that we sent on your behalf. Click the link below to get started: http://www.dcfs.la.gov/page/pebt-parent-portal If you scroll down, you will find helpful video instructions. If you find an error in your student’s information, please let DCFS know and request a correction, if necessary. Please be aware that if a change request is approved, it will take approximately 6 weeks to process and get you a new card.

QUESTION:  I haven’t received my P-EBT card yet. 

Check the Parent Portal to see if benefits have been issued and if your address is correct. You can expect to receive a card within 30 days of the issuance date. If you are having another issue with your card, the DCFS LAHelp-U Customer Contact Center should be able to assist. Try calling 1-888-524-3578 or emailing LAHelpU.DCFS@la.gov. You can call LAHelpU from 7:30 a.m. to 6 p.m., M-F, except on holidays. 

To activate your PEBT Card with the automated system, select your language, then 4 and then 1. If you're having problems activating your card or creating a 4 CAFÉ account to log into the PEBT Parent Portal, you can select 4 and then 2 to have a Customer Service Representative assist you. Tip: Call volumes are lightest between 7:30-8:30 am & 5-6 pm. (Monday and Tuesday are the busiest days.)